Returns & ExchangesReturns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
As stated in the listing any custom items, where home has been relocated, will incur a 20% restocking fee. Any items that are returned with an odor such as smoke, perfume, pets ,etc... will incur a minimum 20% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a RMA which can be received by contacting us at firstname.lastname@example.org.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 709 E Hoover Ave Appleton Wisconsin US 54915.
Custom items, where the home has been relocated, are subject to a 20% restocking fee and buyer is responsible to pay return shipping.
To return your product, you should mail your product to: 709 E Hoover Ave Appleton Wisconsin US 54915
Buyer is responsible for paying return shipping unless Hometown Hoodies is at fault for sending an incorrect item in which a prepaid return label will be emailed to the buyer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.